Eliminating Bottlenecks in the South African Conveyancing Environment

Customer valuations are not just about service quality but also process efficiency. As a result organisations need to continuously reassess their business processes in order to improve their operations and service delivery to their customers. Conveyancing deals with the exchange of immovable property. Although conveyancing processes are wider in context than conventional organisational-level business processes, the issues of process bottlenecks, efficiency, and effectiveness are also present. The end-to-end property process in South Africa seems to be tedious, cumbersome and very complex. This paper deals with bottlenecks that may occur at the various stages in immovable property exchange transactions. It puts forward delay reasons identified by stakeholders in the property service chain and puts together a debottlenecking framework for the end-toend conveyancing process.